I haven't received my payment

At present, you are only able to add funds to your CleverWallet using a SEPA IBAN transfer. This is a transfer between EU IBAN accounts. Payments made by Swift are currently not supported.


Please be aware that transfers into your CleverDo account from another bank can take up to 3 business days to reach your account. If any of the following details are incorrect then the payment will be returned to the sending bank;


  • Beneficiary/Recipient - Your full name as it appears in your CleverDo account
  • IBAN 

If the 3 business days have passed and you still have not received your transfer then please send the following information to our customer support team;


  • Your full name as shown on your CleverDo account
  • Date of transfer
  • Amount of transfer
  • The transaction ID from the sending bank

This information should be sent to help@cleverdo.app.


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